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Night Manager

2 months ago

South Kensington, United Kingdom AXIOM HOSPITALITY LIMITED Full time
About the Role

We are seeking a highly skilled and experienced Night Manager to join our team at Axiom Hospitality Limited. As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift.

Key Responsibilities
  • Guest Experience: Ensure that every guest receives exceptional service, aligned with our company values and mission statement.
  • Departmental Management: Manage departmental costs, scheduling, and resources to support operational performance.
  • Operational Improvement: Identify opportunities for improving operations and implement changes to enhance guest satisfaction and hotel efficiency.
  • Guest Service: Address guests' service needs in a professional, positive, and timely manner.
  • Quality Assurance: Comply with quality assurance expectations and standards.
  • Guest Feedback: Regularly review guest experience feedback, share results, and work to improve each facet of the business.
  • Interdepartmental Collaboration: Work with all other departments in a respectful, courteous, and helpful manner.
  • Guest Safety: Undertake night audits and hotel safety checks to ensure the safety and well-being of all guests and staff.
  • Process Improvement: Continuously improve all operational processes and ensure they are clearly communicated to relevant team members.
Requirements
  • Passion for Hospitality: Truly passionate about the hospitality industry and committed to delivering exceptional guest experiences.
  • Leadership Skills: A strong leader capable of motivating and influencing others to work to defined procedures and standards.
  • Customer Service Skills: Outstanding customer service skills with the ability to anticipate guests' needs.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Teamwork: An enthusiastic team player with a flexible approach.
What We Offer
  • Competitive Salary: A competitive salary of £28,500 per annum.
  • Benefits Package: A comprehensive benefits package, including hotel discounts, holiday entitlement, and access to our Employee Assistance Line.
  • Career Development: Opportunities for career growth and development within Axiom Hospitality Limited.