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Product Analyst
2 months ago
We are seeking a highly skilled Product Analyst to join our Digital Service team at Sky. As a Product Analyst, you will play a critical role in driving the development and delivery of our digital products and services.
Key Responsibilities- Work closely with business stakeholders to understand business objectives and requirements across Group OTT, localised team Operations, Digital Help, My Account, and Technology teams.
- Collaborate with the Digital Service team and other key partners to support business process and technology optimisation.
- Be a custodian and authority in our digital reporting suite, analysing trends and spotting anomalies.
- Support the team in updating a clear roadmap of work, planning a minimum of 6 months ahead in each product owner area.
- Communicate plans, changes, and updates to the wider stakeholder network with input from Digital Service team members and the wider team.
- Fluency in Microsoft Office tools and other productivity-related tools such as Jira and Confluence.
- Confidence with data reporting suites such as Adobe Analytics and Google Analytics is critical.
- Passion for spotting improvements for customers and a solid understanding of what makes a successful operation tick.
- Experience as a technology product analyst, ideally with a customer service, digital front-end focus is preferred but not essential.
- Ability to deliver recommendations to improve processes and working practices, balancing cost and benefit when defining requirements and evaluating possible solutions.
- Proactive nature and self-motivation to get administrative tasks done and look for improvements.
- Demonstrable ability to work cross-functionally with a variety of different stakeholders across contact centre, finance, technology teams, and management teams.
- Strong interpersonal skills and the ability to work with a broad range of stakeholders and teams is essential.
Sky is a leading media and entertainment company that operates in the UK and Ireland. We are committed to delivering exceptional customer experiences and defining digital-first propositions in customer journeys across all channels.
What We Offer- A competitive salary and benefits package.
- The opportunity to work on exciting and innovative projects.
- A collaborative and dynamic work environment.
- Professional development and training opportunities.
- A comprehensive pension scheme.
- Private healthcare.
- Discounted mobile and broadband.
- Access to a wide range of exclusive Sky VIP rewards and experiences.
If you are a motivated and experienced Product Analyst looking for a new challenge, please submit your application. We look forward to hearing from you.
