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Pub & Grill Team Member - Swansea

2 months ago

Swansea, City and County of Swansea, United Kingdom Village Hotels Full time

About Us

Village Hotels is a leading hospitality company that prides itself on delivering exceptional customer experiences. Our team members are the heart of our business, and we're looking for talented individuals to join our Pub & Grill team in Swansea.

Our Culture

We're a dynamic and inclusive company that values personality, individualism, and fun. Our hotels are designed to be lively, modern spaces where guests can work, eat, relax, play, and exercise. We're passionate about creating memorable experiences for our guests, and we're looking for team members who share our enthusiasm.

The Role

We're seeking a Hospitality Team Member to join our team in Swansea. As a key member of our Pub & Grill team, you'll be responsible for delivering exceptional customer service, working collaboratively with our team to ensure a seamless guest experience, and contributing to the overall success of our hotel.

Key Responsibilities

  • Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
  • Work collaboratively with our team to ensure a seamless guest experience, including taking orders, serving food and drink, and handling customer complaints.
  • Contribute to the overall success of our hotel by participating in team meetings, suggesting ideas for improvement, and taking ownership of your work.
  • Develop your skills and knowledge through our comprehensive training program, which includes on-the-job training, workshops, and online learning resources.
  • Participate in our employee recognition and reward program, which recognizes and rewards team members for their hard work and dedication.

What We Offer

  • Complimentary full leisure club membership for you and a family member or friend worth £1,500 annually.
  • Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
  • 50% discount on food and drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of wellbeing and healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive, and inclusive work environment with loads of development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent reward and recognition incentive schemes.
  • Monthly wellbeing programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.