Customer Experience Specialist

2 days ago


Newbury, West Berkshire, United Kingdom Newbury Racecourse Full time
About Newbury Racecourse

Newbury Racecourse is a renowned sporting venue that hosts a wide range of events, including racing, concerts, weddings, conferences, and more. Our award-winning site offers a unique blend of excitement and sophistication, making it an ideal location for businesses and individuals alike.

Job Summary

We are seeking a highly motivated and experienced Sales Executive to join our Sales Team. As a Sales Executive, you will be responsible for driving sales growth, managing existing accounts, and generating new leads to build and enhance our customer portfolio.

Key Responsibilities
  • Manage existing accounts and grow their potential
  • Proactively generate new leads to build and enhance the existing customer portfolio
  • Ensure the booking system is updated in real-time to allow for accurate sales forecasting
  • Meet and greet, troubleshoot, and liaise with customers to deliver an exceptional customer experience on racedays
  • Organize sales visits (external and internal)
Requirements
  • Previous experience in a sales environment, preferably with a mix of new business and proactive account management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
What We Offer
  • Competitive salary and attractive benefits scheme
  • Reduced rate childcare at the Rocking Horse Nursery on-site
  • Contributory pension scheme matched up to 5%
  • Private healthcare scheme
  • Life assurance scheme
  • Discounted Health Club membership
  • Excellent opportunities for training and career growth


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