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Cosmetics Manager
2 months ago
The Account Manager is responsible for supporting the MAC Brand in driving sales turnover and market share through consistently remaining consumer-focused.
Key Responsibilities:
- Reflect a credible and professional Brand image to all internal and external consumers at all times.
- Maximise sales through selling, providing excellent service, and retail standards.
- Contribute to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues, including eventing, Omni, and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Effectively leverage social media to drive the business, protect, and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up-to-date knowledge of product in order to ensure we deliver an industry-leading experience and the product meets the consumer's needs.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
- Ensure all information requests are fulfilled accurately, within deadlines set.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports before making commercial decisions.
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of the industry.
- Effective communication, organisation, and prioritisation skills.
