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Sales Operations Specialist
2 months ago
Sales Operations Specialist
Location: Nottingham
Basic salary up to £24,000 plus company benefits
Sector: Packaging distribution
About the Company
Macfarlane Group PLC, the UK's leading packaging distributor, is on the lookout for a skilled Sales Operations Specialist to enhance our dedicated team in Nottingham. We are committed to delivering comprehensive and innovative packaging solutions, complemented by exceptional customer service. Our company is experiencing significant growth, and we are eager to attract talented individuals to contribute to our success.
Role Overview
The Sales Operations Specialist plays a vital role in connecting our clients with our internal purchasing, logistics, and external sales teams. This dynamic and varied position involves managing incoming customer inquiries and processing sales orders efficiently. Additionally, you will assist the Key Account Manager and engage in outbound activities to boost customer spending and uncover new business opportunities. This role is entirely office-based and focuses on fostering customer relationships. You will prioritize understanding customer requirements to ensure that opportunities are maximized and that outstanding service is consistently delivered. This position is full-time, operating Monday through Friday.
Key Responsibilities
Managing and nurturing a portfolio of existing accounts to maintain profitability Addressing incoming customer inquiries and providing effective solutions Conducting outbound initiatives to identify and engage potential new customers Collaborating closely with and supporting the external sales team Administering sales orders and quotations, ensuring timely delivery Regularly utilizing the internal CRM system Coordinating with internal departments such as logistics and procurement Ideal Candidate Profile
This role is best suited for an experienced internal sales professional with a proven track record in a fast-paced environment. However, we value character and personality as much as experience. If you are looking for a dynamic role where you can demonstrate your interpersonal skills while engaging with customers and are comfortable making outbound calls, we encourage you to consider this opportunity. Familiarity with our internal systems (CRM, etc.) will be provided through comprehensive training. A friendly and professional telephone manner, along with strong administrative capabilities, is essential. Being commercially aware and target-driven will be advantageous. Experience in the packaging industry is a plus but not mandatory.
Employee Benefits
Upon starting your employment, you will receive a holiday entitlement of 23 days per calendar year, in addition to bank holidays, which increases with service. We offer a competitive starting salary and are dedicated to maximizing every employee's potential through career development plans and pathways in an environment that promotes personal growth and continuous improvement.
Career Advancement Opportunities
At Macfarlane Group, you have the opportunity to shape your future and set your career ambitions. As a large group company, we prioritize internal promotion and mobility, which is a cornerstone of our success. Through tailored career plans, we provide a wide range of structured training and development pathways, utilizing both in-house expertise and top-tier external training partners. There are potential opportunities for management and leadership development, and we collaborate closely with recognized, accredited organizations, including the Institute of Leadership & Management (ILM) and the Institute of Sales Professionals (ISP). Your journey within Macfarlane Group has limitless potential.
