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Retail Team Leader

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Deichmann Full time
{"title": "Retail Supervisor Position", "description": "Role Overview

Deichmann is seeking a highly motivated and customer-focused Retail Supervisor to join our team in High Wycombe. As a key member of our store management team, you will play a vital role in delivering exceptional shopping experiences for our customers.

Key Responsibilities
  • Lead and supervise the store team in the absence of the Store Manager, ensuring seamless day-to-day operations.
  • Open and close the store, including cash handling and administrative tasks.
  • Provide outstanding customer service, with a strong focus on product knowledge and recommendations.
  • Assist management in achieving store sales targets and key performance indicators (KPIs).
  • Support team members as needed, promoting a positive and inclusive work environment.
  • Maintain store appearance, including merchandising and product displays.
  • Process stock deliveries and transfers, ensuring accurate inventory management.
  • Address customer queries and complaints in a professional and courteous manner.
Requirements
  • Previous retail experience, with a strong background in supervisory roles.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong product knowledge and a passion for delivering exceptional customer service.
  • Ability to work calmly under pressure, with a methodical approach to tasks and a high level of attention to detail.
  • Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer

As a Retail Supervisor with Deichmann, you will enjoy a competitive hourly rate of up to £12.64, plus non-contractual hourly sales commission. You will also have opportunities for growth and development within our retail career framework.

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