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Sales Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom TPS Full time

TPS Parts Sales Representative

About TPS

TPS is a leading provider of high-quality Genuine Parts and products to independent garages and bodyshops. As a national network of TPS Centres, we offer a motivating and inclusive workplace where our people are recognised and rewarded, and encouraged to go on a journey of Learning and Development.

Our Business Model

We operate on an Agency Model, where our Centres stock and sell on behalf of Volkswagen Group UK. This has enabled us to experience rapid growth both financially and in the number of Centres opened nationwide.

Key Responsibilities

  1. Work closely with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
  2. Achieve personal KPI's and revenue objectives with target customers.
  3. Accurately identify parts to meet the customer sales requirements.
  4. Utilise all product promotions effectively to achieve specific targets set.
  5. Identify and leverage potential sales opportunities within the customer base.
  6. Maintain own product knowledge and awareness of competitor activity.
  7. Build strong working relationships with customers through regular contact and face-to-face visits.
  8. Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders, and providing expert advice.
  9. Provide timely communication to customers on their credit status.
  10. Assist, liaise with, and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
  11. Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
  12. Handle incoming calls and customer enquiries within KPI's, using the approved greeting.
  13. Ensure the proper and accurate use of all systems to search and order parts.
  14. Complete all required documentation accurately and promptly.
  15. Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.

Requirements

  1. A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
  2. Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment.
  3. Passion for providing a great customer service experience.
  4. Excellent communication skills both verbally and written, with the ability to build strong relationships with all key stakeholders.
  5. A team player with the drive and determination to achieve individual and sales targets on a weekly and monthly basis.
  6. Excellent attention to detail and accurate record-keeping.
  7. IT literate, preferably with a good working knowledge of MS Excel.
  8. A passion for the automotive industry.

What We Offer

At TPS, we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All, with the belief that diversity plays an important role in the success of our business.

Please note that we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.