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Trade Branch Supervisor
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Newton Abbot, Devon, United Kingdom Eurocell Full timeAbout the RoleWe are seeking a highly motivated and experienced Trade Branch Supervisor to join our team at Eurocell. As a key member of our branch operations team, you will be responsible for leading by example, providing exceptional customer service, and ensuring the delivery of sales targets.Key ResponsibilitiesLead and motivate the branch team to achieve...
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Trade Branch Supervisor
2 months ago
We are seeking a highly motivated and experienced Trade Branch Supervisor to join our team at Eurocell Group PLC. As a key member of our branch operations, you will be responsible for leading by example, providing exceptional customer service, and driving sales and customer satisfaction.
Key Responsibilities- Lead by example and work closely with the Branch Manager in day-to-day branch operations
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards, and branch sales targets are achieved
- Support the delivery of sales targets while developing and maintaining positive customer relationships
- Assist with the delivery of branch operations and provide support and assistance to branch colleagues as required
- Support the Branch Manager to ensure the team completes actions and activities on time and in full
- Ensure branch team compliance with health and safety, company policies, and procedures
- Undertake stocktakes and audits, maintain maintenance records for branch vehicles, and conduct branch housekeeping for front-of-house, warehousing, and merchanting
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximize margins while ensuring customers always walk away happy
- Good organizational skills, with the ability to prioritize and use own initiative
- Confident IT user, with experience of MS Office and industry-standard software (e.g., SAP)
- A full and valid driving license is essential, and a FLT license could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stocktake experience could be a distinct advantage
- Comfortable working in a small team and on occasion, alone
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage
- A very competitive basic salary of £27,903 per year
- An excellent monthly bonus scheme, which added to your salary would be up to £32,703 per year
- 25 days' holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on-the-job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team