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Client Support Specialist
2 months ago
Facilitate Search Ltd is collaborating with a leading Facilities Management provider in the UK, currently seeking a Client Support Specialist.
Position Overview:
Client Support Specialist
Compensation:
£26,000 - £28,000
Work Environment:
Modern office setting
Benefits Package:
- Flexible shift patterns from 7am to 7pm, including occasional weekend duties.
- 25 days of annual leave plus public holidays.
- Opportunities for career advancement.
- Comfortable office environment with complimentary refreshments.
- Free parking available and accessible via public transport.
- Comprehensive training provided by a friendly and supportive team.
- Regular team-building events and an annual summer gathering.
- Health care, life insurance, and medical coverage available after a qualifying period.
- Serve as the primary contact for clients addressing maintenance concerns within their facilities.
- Utilize the internal management system to coordinate and communicate with the relevant technician or contractor to ensure timely resolution of reported issues.
- Generate daily reports using the CAFM system.
- Maintain awareness of contractual obligations including KPIs and SLAs when scheduling tasks.
- Foster strong relationships with both internal teams and external clients.
- Conduct follow-ups with clients to identify opportunities for service enhancement.
- Uphold the company's reputation by ensuring positive representation and fulfilling all reasonable duties necessary for compliance with moral and legal obligations.
