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Field Service Engineer

2 months ago

Birmingham, Birmingham, United Kingdom ENVEA Global Full time
Job Description

Job Title: Field Service Engineer - Midlands Area

Job Summary:

ENVEA Global is seeking a highly skilled Field Service Engineer to join our team in the Midlands Area. As a Field Service Engineer, you will be responsible for providing product support, service, test, and repair of ENVEA equipment across customer sites in the UK.

Key Responsibilities:

  • Provide product support, service, test, and repair of ENVEA equipment across customer sites in the UK.
  • Train customers in the correct use and maintenance of ENVEA products.
  • Provide telephone support as necessary.
  • Feed back knowledge and experience to support the development of best practice within the Service Department.
  • Provide service and support to allocated clusters of sites, including all associated documentation and paperwork.
  • Travel to customer sites to repair, commission, calibrate, service, and fault find ENVEA products.
  • Provide advice to customers to help them configure systems for their applications and diagnose on-site problems.
  • Provide customers with up-to-date and accurate information on products and services available, calibration services, and training.
  • Carry out functionality and system training at both customer sites and ENVEA premises.
  • Ensure full and accurate data entry into customer databases and timely completion of Service Reports.
  • Offer feedback, through the Service Area Supervisor/Service Manager, regarding equipment issues and ideas to assist future product development of features and function.
  • Communicate with the Engineering teams to ensure lessons learned from field problems are incorporated into future product iterations.

Requirements:

  • Degree, HND, or equivalent in Electrical and Mechanical Engineering.
  • Experience with instrumentation in previous roles, preferably in an industrial environment.
  • Experience in customer service/support and resolving problems to customer satisfaction.
  • Electronics experience, ideally with an instrumentation background.
  • Field service experience would be a distinct advantage.
  • Use of IT for equipment testing and report writing.
  • Ability to travel extensively, with occasional overnight stays away from home.

About ENVEA Global:

ENVEA Global is one of the world's leading companies in environmental instrumentation, analysis, and measurement. We have a recognized expertise in our specialist fields and are present in over 100 countries. Our company values include the preservation of the environment and sustainable innovation.