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Sales Support Representative

2 months ago

Aberdeen, United Kingdom Omega Resource Group Full time

Job Summary:

We are seeking an experienced Sales Support Representative to join our team at Omega Resource Group. As a Sales Support Representative, you will play a critical role in supporting our sales team in a globally successful energy sector equipment manufacturer.

Key Responsibilities:

  • Receive, review, and respond to customer requests for spares enquiries.
  • Cross-reference customer requirements with applicable customs regulations.
  • Process customer order entries, including progress reporting to customers.
  • Maintain customer quotes, sales orders, and communication internally.
  • Coordinate internally to ensure customer demands are met.
  • Investigate delays and technical issues relating to orders on behalf of customers.
  • Keep abreast of industry pricing to ensure competitive pricing.
  • Ensure complaints and issues are resolved in a timely manner.
  • Prepare monthly customer sales reports.
  • Liaise internally to follow up on spares orders as required.

Requirements:

  • Secondary school education or higher.
  • Computer literacy.
  • Working knowledge of ERP systems.
  • Strong communication skills.
  • Excellent organisational skills.

About Omega Resource Group:

We are a technical and engineering specialist agency, recruiting for a range of roles across the engineering, manufacturing, aerospace, automotive, electronics, defence, scientific, energy & renewables, and tech sectors.