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Head of Dispute Resolution and Conflict Management
2 months ago
About the Role
The Director of Dispute Resolution and Employment Relations will be responsible for leading the Dispute Resolution Directorate at the Advisory, Conciliation and Arbitration Service (Acas). This is a senior leadership role that requires a strong track record of achievement in dispute resolution, employment relations, and leadership.
Key Responsibilities
- Lead the Dispute Resolution Directorate with a clearly articulated vision, creating a sense of purpose for colleagues across the directorate, linking services to the wider Acas strategy.
- Actively promote the reputation of Acas and its expertise with customers and stakeholders, including through talks, presentations, and speaking at conferences.
- Build individual relationships with key customers and stakeholders, including employer bodies, trade unions, government contacts, and others, to ensure Acas insight around fast-moving disputes is strong, our expertise is shared, and we are well placed to influence and support when needed.
- Set goals for the directorate and its services, and work with the DR leadership team to produce workable plans that deliver on those goals and support Acas strategic objectives and look for innovation to deliver more effectively and efficiently.
- Act decisively and make bold, unbiased strategic decisions, taking responsibility for those decisions and actions, and holding others accountable as well.
- Be visible and approachable to colleagues and others, reflecting the behaviours of the Acas Leadership Way, and engaging actively through clear, consistent, and transparent communication, listening to feedback and acting on it appropriately.
- Promote a culture of inclusion and equal opportunity, enabling colleagues to feel empowered to innovate and grow, whilst promoting constructive feedback and challenge without fear of censure.
- Be self-aware of their responsibilities as a leader and role-model, including taking responsibility for their own continuous self-learning and development.
- Provide strong leadership, focusing on delivering outcomes, valuing people, customer service, and efficiency, and putting Acas values at the core of operational delivery.
- Ensure clear objectives are set and measured across the directorate, creating development opportunities and promoting a strong collaborative culture.
- Lead the development of skilled and engaged teams, confident managers, and a responsive and customer-focused culture.
Service Oversight
- Individual Dispute Resolution - Oversee the delivery of the Acas individual dispute resolution services, including individual conciliation and individual workplace mediation, which help parties to reach an agreement and settle the dispute.
- Collective Dispute Resolution - Oversee the delivery of the Acas collective conciliation service, which helps parties, including employers and groups of employees and their Trade Unions, to come to an agreement, settle their disputes, and improve working relationships.
- Ensure effective operation of the collective arbitration and mediation services, including maintenance of the panel of independent arbitrators and their development.
- Continuous improvement and innovation in the development of all Acas dispute resolution services, shaping them to meet current and future needs.
- Ensure the development of metrics and key performance indicators against a structured framework to measure functional performance.
- Ensure robust financial management of the directorate, so that functional performance and reporting are aligned with organisation-wide performance and reporting.
- Own the budget and allocate funding to different parts of the directorate, making effective use of all resources and their deployment to ensure the best use of public money, efficient service delivery, and management of service risks.
- Maintain day-to-day responsibility for effective deployment of customer management systems, in partnership with the Acas Digital Data and Technology Director.
Person Specification
The ideal candidate will have a strong track record of achievement in dispute resolution, employment relations, and leadership. They will be able to demonstrate the following skills and experience:
- A track record of achievement in dispute resolution, understanding and experience of managing workplace conflict, dispute resolution, and building sustainable employment relations.
- Evidence of being able to influence and impact at a high level in the field of employee relations.
- Evidence of being an external/ambassadorial influential and inspiring leader, able to positively affect and raise their organisation's profile with all external stakeholders and audiences, building strong productive networks and relationships.
- Authentic and strategic leadership at a senior level, working effectively with colleagues; setting a strong direction; conveying a persuasive vision; engaging people at all levels in the organisation.
- Experience of leading operational improvement and in delivering innovation and transformation in service delivery.
