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Reception Team Member

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Padstow, Cornwall, United Kingdom Padstow Harbour Hotel Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Reception Crew member at Padstow Harbour Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Process room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
  • Manage hotel reservations systems, including OPERA, to ensure seamless operations.
  • Work collaboratively with other departments to ensure a high level of service and satisfaction for our guests.
  • Participate in ongoing training and development to enhance skills and knowledge.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development within the Harbour Hotels Group.
  • A dynamic and supportive work environment.
  • Access to exclusive employee benefits and discounts.

Requirements:

  • Minimum one year's experience in a hotel reception or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including weekends and holidays.
  • Basic knowledge of hotel reservations systems, with a willingness to learn and adapt.