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Contractor Supervisor

2 months ago

Glasgow, Glasgow City, United Kingdom Cbwstaffingsolutions Full time

Job Summary:

Cbwstaffingsolutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.

Key Responsibilities:

  • Schedule and Manage Helpdesk Activities: Schedule reactive and help desk call outs, supervise and manage day-to-day Helpdesk activities, and support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff, and reporting back to the end user/customers.
  • Deliver Toolbox Talks and Create Procedures: Deliver toolbox talks to staff, create and update Help Desk procedures, and relate new information to staff.
  • Compile and Enter Data: Compile and enter data into the monthly client report and submit before the monthly deadline.
  • Participate in Staff Training: Participate in the training of new members of staff or allocate a trainer, and oversee the staff training induction sheets.
  • Process Purchase Orders and Invoices: Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, and inputting data.
  • Support Departmental Objectives: Support the office & Contract Managers in the administration & delivery of departmental objectives.
  • Departmental Administrative Housekeeping: Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract.
  • Procurement Process Support: Work with the system that supports the procurement process, providing assistance to ensuring the accuracy and efficiency of data and communications.

Requirements:

  • Facilities Management Helpdesk Experience: Facilities management helpdesk experience is essential.
  • Team Leadership Experience: Team leader or management experience is preferred.
  • Reporting Experience: Previous experience of creating and managing daily and weekly performance reports is required.