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Store Operations Manager

2 months ago

Preston, Lancashire, United Kingdom Frasers Group Full time
{"title": "Assistant Store Manager", "description": "Key Responsibilities

As a key member of our Flannels team, you will be responsible for driving sales growth, managing a high-performing team, and delivering exceptional customer service.

Key Performance Indicators
  • Maximise sales turnover to exceed targets and identify opportunities for improvement
  • Manage and motivate the team to achieve sales targets and drive sales growth
  • Ensure the shop floor is a strong sales environment, driving sales both personally and through the team
  • Deliver exceptional customer service at all times, ensuring a positive shopping experience
  • Ensure all team members have the tools and knowledge to deliver key business objectives
  • Manage the presentation and merchandising of seasonal stock in line with Head Office directives
  • Maintain awareness of current and market trends, understand forthcoming customer promotions, and monitor local competitors
  • Ensure all paperwork, policies, and procedures are carried out efficiently and accurately
  • Drive and deliver KPIs
  • Carry out additional duties as required within defined levels of responsibility and accountability
Requirements

To succeed in this role, you will need:

  • A strong client base with a solid database of personal contacts and clients
  • Previous retail experience within the premium sector is preferred
  • Exceptional people management skills, with strong leadership and motivational abilities
  • Excellent communication, planning, and organisational skills
  • Excellent analytical skills, with the ability to interpret financial and sales data
  • A high level of brand awareness and product knowledge
  • Awareness of the local area
What We Offer

We offer a competitive package, including:

  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service Awards
  • Development Courses with National Qualifications
  • 28 Days Holiday
  • 40% Instore Uniform Discount
  • Discounted Gym Membership
  • Group Wide 20% Discount across all Frasers Group brands
"}