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Store Operations Manager
2 months ago
As a key member of our Flannels team, you will be responsible for driving sales growth, managing a high-performing team, and delivering exceptional customer service.
Key Performance Indicators- Maximise sales turnover to exceed targets and identify opportunities for improvement
- Manage and motivate the team to achieve sales targets and drive sales growth
- Ensure the shop floor is a strong sales environment, driving sales both personally and through the team
- Deliver exceptional customer service at all times, ensuring a positive shopping experience
- Ensure all team members have the tools and knowledge to deliver key business objectives
- Manage the presentation and merchandising of seasonal stock in line with Head Office directives
- Maintain awareness of current and market trends, understand forthcoming customer promotions, and monitor local competitors
- Ensure all paperwork, policies, and procedures are carried out efficiently and accurately
- Drive and deliver KPIs
- Carry out additional duties as required within defined levels of responsibility and accountability
To succeed in this role, you will need:
- A strong client base with a solid database of personal contacts and clients
- Previous retail experience within the premium sector is preferred
- Exceptional people management skills, with strong leadership and motivational abilities
- Excellent communication, planning, and organisational skills
- Excellent analytical skills, with the ability to interpret financial and sales data
- A high level of brand awareness and product knowledge
- Awareness of the local area
We offer a competitive package, including:
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission-led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service Awards
- Development Courses with National Qualifications
- 28 Days Holiday
- 40% Instore Uniform Discount
- Discounted Gym Membership
- Group Wide 20% Discount across all Frasers Group brands