Travel Claims Handler
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Travel Claims Handler to join our team at Charles Taylor. As a Travel Claims Handler, you will be the initial point of contact for our travel customers who are facing unexpected challenges during their journeys.
Key Responsibilities:
- Evaluate claims and verify the coverage of the insurance policy to ensure a smooth claims process.
- Resolve claims efficiently and effectively, providing clear guidance to customers.
- Answer a high volume of customer inquiries via phone and email, providing exceptional customer service.
- Work collaboratively with colleagues to ensure seamless communication and resolution of customer issues.
Requirements:
- High level of competency in using computers and software applications.
- Previous experience in a call centre or customer service role, preferably in the insurance industry.
- Excellent communication and interpersonal skills, with the ability to empathize with customers and provide clear guidance.
- Ability to work under pressure and prioritize tasks effectively.
- High level of organization and attention to detail, with the ability to multitask and manage multiple customer inquiries.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Hybrid working arrangement, with the option to work from home after a probationary period.
- Free health cash plan and additional pay for foreign language speakers.
- Generous high-street rewards scheme and discounts on home and motor insurance.
About Charles Taylor:
Charles Taylor is a leading provider of insurance services, with a commitment to delivering exceptional customer service and support. We value our employees and offer a range of benefits and opportunities for growth and development.
Our Values:
- Integrity: We do the right thing.
- Collaboration: We are one.
- Agility: We learn, evolve, and adapt.
- Care: We are compassionate and human.
- Accountability: We take ownership.
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