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Customer Service Representative
2 months ago
We are seeking a highly skilled and empathetic Customer Service Agent to join our client, a leading customer management company that has achieved prestigious awards for its commitment to excellence.
Key Responsibilities:
- Provide exceptional customer service to clients experiencing financial vulnerabilities, helping them find sustainable solutions to manage their energy or utility bills.
- Work with clients to develop affordable payment plans, utilizing a variety of communication methods, including digital channels.
- Employ a pragmatic and empathetic approach to understand client circumstances, ensuring a positive customer experience.
Requirements:
- Warm and friendly telephone manner, with excellent communication skills.
- Experience using digital communication systems and a valid UK driving license.
- Ability to demonstrate strong empathy and understanding of customer needs, with a reliable and trustworthy approach.
What We Offer:
- A competitive salary of £23,400 per annum, with an OTE of £28,200.
- A comprehensive benefits package, including free parking, a health and wellbeing program, and a pension scheme.
- Opportunities for career progression and professional development.
About Our Client:
Our client is a leading provider of customer management services, partnering with energy and utility providers to support clients in need. They value their employees and offer a supportive and inclusive work environment.
