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Automotive Parts Advisor
2 months ago
We are seeking a dedicated individual to join our team as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry.
Key Responsibilities:- Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
- Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries.
- Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
- Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
- Uphold company policies and procedures regarding parts sales, returns, and exchanges.
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.
- Grade C/4 or above in Maths and English or equivalent.
- Good computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.
- A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm.
- Approximately 20% of your total work hours will be dedicated to 'off-the-job' training, which includes online classrooms and face-to-face learning in Slough.
This apprenticeship offers a pathway to a rewarding career in the automotive industry. If you are passionate about automobiles and customer service, we encourage you to apply for this exciting opportunity.
