Customer Service Ambassador

3 weeks ago

Birmingham, Birmingham, United Kingdom Accor Full time

**About Us**

At Accor, we are committed to delivering exceptional guest experiences and building meaningful connections with our customers. We are seeking a highly skilled and dedicated individual to join our team as a Multi Skilled Reception Team Member.

**Key Responsibilities:**

  • Welcome and greet guests in a professional and friendly manner.
  • Foster strong relationships with customers to ensure their needs are met and exceeded.
  • Prioritize guest relations and provide exceptional service to ensure a positive experience.
  • Anticipate and meet the needs of guests to ensure their stay is comfortable and enjoyable.
  • Handle guest feedback and concerns in a professional and courteous manner.
  • Maintain the brand image and standards of Accor.
  • Inform guests of hotel services and amenities.
  • Assist with food and beverage service to ensure a seamless experience.
  • Handle administrative tasks to ensure the smooth operation of the front desk.

**What You'll Gain:**

  • Career development opportunities to help you grow and succeed.
  • Training and development programs to enhance your skills and knowledge.
  • Employee benefits and perks to support your well-being.
  • A dynamic and welcoming work environment that fosters collaboration and teamwork.
  • A chance to be part of a global hospitality company with a rich history and culture.

**Our Commitment to Diversity and Inclusion:**

We are an inclusive company that values diversity and promotes equal opportunities for all. Our ambition is to attract, recruit, and promote diverse talent to create a workplace that is inclusive and respectful of all individuals.

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