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About Us
At Tom Ford, we are a luxury beauty and fragrance brand that embodies the essence of sophistication and elegance. Inspired by the world of high-end fashion and infused with a global modern vision, Tom Ford embodies the spirit of empowerment and unity. We are seeking a dynamic and customer-centric individual to join our team as a Fragrance Specialist in Selfridges.
Job Description
We are looking for a passionate and knowledgeable individual to join our team as a Fragrance Specialist in Selfridges. As part of our team, you will play a pivotal role in delivering an exceptional customer experience while embodying and expressing the Tom Ford vision to our customers.
Key Responsibilities
- Welcome customers to the Tom Ford beauty experience, providing personalized assistance and a luxury customer service while conveying Tom Ford values to everyone.
- Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
- Be an expert on all product information to guide customers effectively.
- Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Tom Ford luxury service standards and hygiene.
- Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
- Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
- Stay updated on beauty and fragrance trends, product knowledge, and brand information through ongoing training and self-directed learning.
- Manage growth of your personal Tom Ford business within the store, taking ownership and responsibility for your performance.
- Always present a proper Tom Ford image and look, upholding the brand's standards of presentation and professionalism.
Qualifications
- Strong passion for all things beauty related, especially fragrance and makeup.
- An understanding of luxury retail and excellent customer service.
- Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service.
- Ability to thrive in a fast-paced, customer-focused environment.
- Detail-orientated with a proactive attitude towards learning and self-improvement.
- Flexibility across days/hours.
- Proof of Right to live and work in the country.
Benefits
- Competitive industry salary.
- Commission scheme eligibility.
- Annual leave & Family Leave.
- Product discount/ Staff Product Concession monthly credit spend allowance.
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
- Benefits platform with exclusive discounts and offers.
- Extensive training and development opportunities.
- Employee discount on Estee Lauder Companies Brands.
- Opportunities for career growth and development within the luxury industry.
