General Manager

3 weeks ago


Bicester, United Kingdom Cartwheel Recruitment Ltd Full time
Job Title: General Manager - Catering

We are seeking a highly skilled and experienced General Manager to lead our catering team at HMP Prison Services in Oxfordshire. As a key member of our team, you will be responsible for the operational and financial management of the unit, ensuring the highest standards of quality, safety, and customer satisfaction.

Key Responsibilities:
  • Work closely with the Head Chef to ensure all processes are in place and maintained.
  • Ensure OHS and waste management processes are in place and weekly reviews are completed for production.
  • Champion excellent customer service and effectively implement all customer communication tools provided by Marketing to build sales.
  • Ensure RRP is maintained as per company policy and that the tariff in all areas meets client/company requirements.
  • Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to guidelines and brand standards.
  • Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return.
  • Coordinates others to ensure all daily paper/computer work is complete and that inventories and statistical reports are completed correctly and at the right time.
  • Ensure strict compliance with Aramark Hygiene and Safety requirements.
  • Ensure only nominated suppliers are used in the business.
  • Act as a purchasing officer and budget controller for the restaurant with support from Team Leaders/Senior Team Leaders.
  • Prepare and manage accurate projections for all P&L accounts including raw materials, wages, etc.
  • Line management, scheduling, and performance management of Team Leaders/Senior Team Leaders; Senior/Head Chefs on site and, in some cases, direct line management of Team Members.
  • Ensure Team Leaders and Team Members receive appropriate training to company policies; legal and health and safety requirements.
  • Champion a training culture within the team to ensure succession planning.
  • Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets. Annual reviews for all staff are completed.
  • Plan and lead team management meetings and daily briefings.
  • Ensure work packs and staff training records are maintained as per company policy.
  • Ensure that any equipment issues that may result in causing risk to staff or client and customers are reported to the health and safety helpline.
  • Raise any issues with clients to line managers to ensure clients resolve the matter.
  • Ensure that all food diaries on site are checked and actions taken as appropriate.
Requirements:
  • Food Hygiene Certificate Level 3
  • Proven track record in delivering budgeted profit levels
  • External qualification from another business sector
Benefits:
  • Loyalty bonus
  • Signing bonus
  • Childcare
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Gym membership
  • On-site parking
  • Referral programme
  • Sick pay

Suitable candidates will need to successfully complete a full vetting check prior to starting.


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