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Guest Experience Manager

2 months ago

Finsbury Park, Greater London, United Kingdom Maldron Hotel Shoreditch Full time
{"Role Overview": "We are seeking a highly motivated and experienced Assistant Guest Experience Manager to join our team at Maldron Hotel Shoreditch. As a key member of our hotel operations team, you will be responsible for overseeing the day-to-day running of our hotel, including food and beverage, front office, and accommodation departments.

**Key Responsibilities:**

* Assist in overseeing day-to-day hotel operations, ensuring seamless delivery of exceptional guest service
* Involvement in the strategic planning of the Food and Beverage department
* Shared accountability for monthly stocktake and ordering in the Food and Beverage department
* Ambassador of service that exceeds expectation
* Motivate the team to deliver exceptional guest service, including evaluating guest feedback
* Ensure compliance with brand standards in all departments

**Requirements:**

* An exuberant personality
* Passionate about delivering exceptional service
* Previous supervisory experience within the Hotel or Hospitality Industry
* A mature and pleasant manner for dealing with guests and team members
* Great communication skills: written and oral
* Knowledge of Opera and Micros would be desirable, but not essential as full training will be provided

**About Our Culture:**

At Maldron Hotel Shoreditch, we pride ourselves on creating an objective, supportive, and fair working environment for our employees. We lead through our values of "Our People, Our Fairness, Our Service, and Our Individuality." If you have the right attitude and energy, you will have great opportunities to progress within the group. Our unique and recognized training programs will aid your professional and personal development.

**What We Offer:**

* Competitive salary
* Develop with Dalata: Training and Career Development opportunities
* Fully funded apprenticeships
* Save as you Earn Scheme
* Employee Assistant Programme
* Complimentary meals on duty
* Dalata staff rate at Clayton and Maldron hotels across UK, Ireland, Germany, and the Netherlands
* Family and friends rates at Clayton and Maldron hotels across UK, Ireland, Germany, and the Netherlands
* Food and Beverage discount at Clayton and Maldron hotels
* Uniform
* Eyecare vouchers
* Internal transfers and promotions
* Team social events and activities
* Long service awards
* Pension scheme
* 28 days holiday (including bank holiday) increasing yearly up to 33 day
* Monthly and yearly employee rewards programs
* Complimentary use of hotel gym
* Refer a friend reward

**Join Our Team:**

If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

**Contact Information:**

Please submit your application, including your resume and cover letter, to [insert contact information].

We look forward to hearing from you