Quality Assurance Manager

2 days ago


Birmingham, Birmingham, United Kingdom Eames Consulting Full time
Job Title: Quality Assurance Team Lead

At Eames Consulting, we are seeking a highly skilled Quality Assurance Team Lead to join our team. As a key member of our Shared Service Team, you will be responsible for developing, implementing, and managing quality assurance processes and standards for all services managed by our team.

Key Responsibilities:
  • Develop and implement comprehensive quality assurance strategies and frameworks tailored to all services owned by Shared Service.
  • Design and implement QA policies, standards, and procedures, continuously reviewing to ensure they align with any regulatory changes and company or industry best practice.
  • Work with the Shared Service management team to establish and monitor KPIs to measure the effectiveness and efficiency of quality assurance controls.
  • Build, maintain, and prepare detailed quality reports for senior management, highlighting performance against KPIs and advising on any areas of improvement and providing recommendations for improvements.
  • Design and implement solutions that enhance quality, efficiency, and stakeholder satisfaction.
  • Develop the approach to and oversee internal audit checks to identify any deficiencies, and develop and oversee the implementation of any risk mitigation strategies.
  • Build and lead a team of QA professionals, providing guidance and training, fostering a culture of quality throughout the Shared Service function.
  • Develop and deliver training programs for operations staff to promote a culture of quality and continuous improvement.
  • Establish strong stakeholder relationships and work in partnership with them to resolve any quality concerns/issues.
  • Work closely with cross-functional teams, including the wider operations team, IT, underwriting, claims, and third-party service providers, to ensure quality standards are integrated into all aspects of the Shared Service operation.
  • Support the development and integration of quality assurance tools and technologies to streamline processes and enhance efficiency.
  • Maintain records of QA activities, audit reports, and corrective actions.
Requirements:
  • Proven experience in a quality assurance management role (minimum 5 years with at least 3 years in a leadership role), preferably within the insurance or financial services industry.
  • Results-driven, self-motivated, flexible, and enthusiastic.
  • Strong organizational and project management skills, with the ability to manage multiple priorities.
  • Change management.
  • Performance management.
  • Leadership and team management.
  • Risk management.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced quality assurance professional looking for a new challenge, please submit your application.



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