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Collections Officer

2 months ago

Liverpool, Liverpool, United Kingdom Everpool Full time
Job Title: Collections Officer

We are seeking a highly organized and detail-oriented Collections Officer to join our team at Everpool. As a Collections Officer, you will be responsible for monitoring accounts, identifying late and missing payments, and pursuing debt recovery through various channels.

Key Responsibilities:
  • Monitor accounts and identify late and missing payments
  • Pursue late and missing payments through email, letter, and telephone
  • Prepare rent schedules and reconcile accounts using Excel and our in-house property management system
  • Deal with tenant queries regarding their rent accounts
  • Run routine and ad-hoc reports and post daily rent charges onto our property management system
  • Provide debt management support
Requirements:
  • Minimum of 1 year's experience in a property management environment
  • Credit control experience (desirable)
  • Excellent interpersonal skills, including listening and establishing rapport
  • Strong IT and communication skills
  • Excellent organizational, prioritization, and planning skills
  • Professional conduct and attitude to enhance the company's reputation
About Everpool:

Everpool is a dynamic and expanding property and lettings company based in the heart of Liverpool City Centre. We offer a range of benefits, including training and progression opportunities, a modern office location, and a supportive team environment.