Customer Service Representative

1 week ago

Birmingham, Birmingham, United Kingdom Parkside Recruitment Full time
Customer Service Agent Opportunity

We are seeking a skilled Customer Service Agent to join our dynamic team at Parkside Recruitment. As a key member of our Customer Service team, you will play a crucial role in delivering exceptional customer experiences across our range of products.

Key Responsibilities:
  • Manage customer complaints and concerns in a professional and empathetic manner.
  • Provide support to vulnerable customers, ensuring their needs are met and their concerns are addressed.
  • Perform general administrative tasks to support the team and enhance customer satisfaction.
  • Collaborate with the Head of Customer Services to achieve departmental goals related to service and quality.
  • Identify and report any risks within the function to ensure appropriate controls are maintained.
Requirements:
  • Minimum of 2 years' experience in Customer Services operations.
  • Ability to remain calm and composed in challenging situations, ensuring a positive customer experience.
  • Demonstrated empathy to understand and relate to customer concerns, providing support as needed.
  • Strong team-building skills to foster positive relationships with colleagues and contribute to overall success.
What We Offer:
  • A hybrid schedule with a maximum of 3 days per week in the office.
  • 25 days of annual leave, plus usual financial services benefits, and a day off on your birthday.
  • Opportunities for professional growth and advancement.
  • A supportive team environment that thrives on success.

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