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Senior Operations Manager
2 months ago
We are seeking an experienced and forward-thinking Senior Operations Manager to oversee our Hire Contact Centre and take charge of delivering outstanding service across multiple functions.
As a key member of the team, you will be responsible for overseeing the daily operation, ensuring the seamless integration of systems, processes, and people to meet and exceed Key Performance Indicators and Service Level Agreements.
Key Responsibilities- Lead a diverse team of individuals, fostering a positive and collaborative work environment while driving our Customer First agenda.
- Manage key projects, such as implementing a new contact centre platform and introducing additional customer communication channels.
- Oversee the daily operation, ensuring the integration of systems, processes, and people to meet and exceed Key Performance Indicators and Service Level Agreements.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Collaborate with cross-functional teams to drive business growth and improve customer experience.
Northgate Vehicle Hire is the UK's largest supplier of light commercial vehicle rental solutions, with over 60 branches nationwide.
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.
We are a dynamic and agile business, committed to delivering exceptional customer service and driving business growth.
