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Craft Beer Enthusiast

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Cardiff, Cardiff, United Kingdom Zerodegrees Full time

Zerodegrees Microbrewery is seeking a dedicated and enthusiastic individual to join our team as a Team Member. As a key member of our daily operations, you will be responsible for providing exceptional customer service, creating a memorable experience for all guests, and upholding our high standards of quality and service.

**Key Responsibilities:**

* **Customer Service:** Greet and welcome guests, answer questions about our beer and food menu, and provide recommendations. Take orders, serve food and drinks, and process payments.
* **Bar/Serving:** Pour and serve beers, ensuring proper glassware and presentation. Maintain cleanliness and organization of the bar area.
* **Food Service:** Assist in food service tasks as needed, following food safety and hygiene regulations.
* **Brewery Support:** Gain a basic understanding of our brewing process and be able to communicate this to customers. Assist with brewery tours and tastings as needed.
* **Teamwork:** Collaborate effectively with other team members to ensure a positive and efficient working environment.
* **Cleanliness:** Maintain the cleanliness and tidiness of the brewery, including guest areas, bar, kitchen, and restrooms.

**Qualifications:**

* **Experience:** Previous experience in a customer service or hospitality setting is preferred but not required.
* **Passion for Beer:** A genuine interest in craft beer and a willingness to learn about our brewing process.
* **Positive Attitude:** A friendly and outgoing personality with a strong work ethic.
* **Team Player:** Ability to work effectively as part of a team in a fast-paced environment.
* **Flexibility:** Willingness to work a flexible schedule, including evenings and weekends.

**Benefits:**

* Competitive pay
* Opportunities for growth and development within the company
* Staff discounts on food and drinks
* A fun and dynamic work environment

If you are a motivated and enthusiastic individual who is passionate about craft beer and providing exceptional customer service, we encourage you to apply.