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Lead Claims Specialist
2 months ago
Are you a seasoned Lead Claims Specialist seeking a fresh opportunity? This position offers a competitive salary of up to £35,000 based on your experience, along with excellent career advancement prospects and a comprehensive benefits package. Enjoy a holiday allowance that increases to 28 days plus bank holidays over time, an additional day off for your birthday, and a half-day for holiday shopping. We also provide support for professional development, complimentary parking, employee rewards, and social gatherings.
Your Responsibilities as a Lead Claims Specialist:
- Oversee a portfolio of claims while delivering outstanding service to policyholders throughout the claims process.
- Focus on proactive claims management and ensuring a superior customer service experience.
- Act as the primary contact for any incoming broker inquiries or complaints, ensuring they are addressed appropriately.
- Ensure timely task allocation within departmental, company, and regulatory guidelines.
- Manage policyholders' expectations effectively.
- Keep brokers and policyholders informed throughout the claims process.
- Handle complaints confidently with minimal assistance from senior management.
- Provide coaching and mentorship to team members, delivering relevant training as needed.
- Offer daily support and guidance to junior staff.
- Monitor departmental workload, prioritize tasks for junior staff, and prevent backlog.
- Assist with departmental reports and audits in the absence of more senior claims handlers.
We would love to hear from you if you possess the following qualifications:
- Extensive experience in a similar Lead Claims Specialist role, specifically managing third-party claims.
- Proven ability to train and mentor junior team members.
- Possession of a CII Certificate or a willingness to pursue this qualification.
- A Dip CII qualification would be beneficial but is not mandatory.
- Strong negotiation skills with the ability to influence outcomes effectively.
- Excellent customer service skills, including active listening abilities.
- Proficient in Microsoft Word, Excel, and Outlook.
What You Will Receive in Return:
- A salary range of £26,000 to £35,000, depending on your experience.
- 21 days of holiday plus bank holidays, increasing over time to 28 days plus bank holidays.
- Your birthday as an additional day off, along with a half-day for seasonal shopping.
- The option to purchase additional holiday days.
- A healthcare cashback plan.
- A standard 35-hour workweek.
- Free parking facilities.
- A pension scheme.
- Discounts on sports and social activities.
- Support for industry-relevant qualifications.
- A casual dress code with free branded clothing.
- Complimentary breakfast.
- A cash bonus for exceptional performance.
We look forward to receiving your application and discussing this exciting opportunity with you.
