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Business Support Officer

2 months ago

Manchester, United Kingdom HM Revenue and Customs Full time

About the Role

We are seeking a highly organized and detail-oriented Business Support Administration Officer to join our team at HM Revenue and Customs. As a key member of our team, you will provide administrative support to our customers, including internal technical caseworkers, lawyers, accountants, review officers, and senior managers.

Key Responsibilities

  • Manage your own workload and work to tight deadlines.
  • Provide administrative support to our customers, including registering, updating, and closing of cases on case management systems.
  • Liaise confidently with internal and external stakeholders, including the Tribunal service.
  • Communicate accurately in writing to internal or external contacts and/or customers.
  • Contact customers by telephone and answer customer queries.
  • Maintain and update various databases, spreadsheets, and audit trails.
  • Update performance data for management information.
  • Participate in an in-office rota system for postal cover.
  • Perform other administrative tasks as required.

Requirements

To be successful in this role, you will need to have:

  • Two GCSEs Grade 4 or above (Formally grade A-C if taken prior to 2017) in Maths and English (or equivalents), in England and Northern Ireland.
  • Or
  • Two GCSEs Grade A-C in Maths and English (or equivalents), in Wales
  • Or
  • Two Credit Standard Grades or National Qualifications level 5, in Maths and English (or equivalents), in Scotland.

What We Offer

As a Business Support Administration Officer at HM Revenue and Customs, you will have the opportunity to work in a dynamic and inclusive environment, with a range of benefits, including:

  • A salary of £25,082.
  • Contributions to our colleagues' Alpha pension equal to at least 1/3 of their salary.
  • Family-friendly policies.
  • Personal support.
  • Coaching and development.

About HM Revenue and Customs

HM Revenue and Customs is a leading organization in the UK, providing tax and customs services to individuals and businesses. We are committed to creating a great place to work for all our colleagues, with a focus on diversity, inclusion, and respect.