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Apprenticeship Quality Assurance Manager

2 months ago

Bristol, Bristol, United Kingdom Best Practice Network Full time
About the Role

Best Practice Network is seeking an experienced and dedicated Quality Assurance Specialist to oversee and enhance the quality of our Early Years, Playworker, and Teaching Assistant apprenticeship programs. In this role, you will be responsible for line managing a team of Internal Quality Assurers (IQAs) to ensure that all apprenticeships meet the highest standards of delivery and compliance.

Key Responsibilities
  • Team Leadership and Management:
    • Line manage, mentor, and support a team of Internal Quality Assurers (IQAs) to ensure effective quality assurance across TAPY apprenticeship programs.
    • Set objectives and KPIs, monitor performance, and provide regular feedback to the IQA team.
    • Lead recruitment, training, and professional development for the IQA team to ensure they are equipped with the latest knowledge and skills.
    • Responsible for new Tutor's induction and upskill of unqualified tutors.
    • Lead on apprentice transfers from other providers supporting CAPs and the Sales team to ensure all transfers and recognition of prior learning comply with ESFA funding rules.
    • Supporting the Sales team for new business opportunities with organization's bids and tender propositions.
    • Ensure IQA's are managing Safeguarding concerns as they arise and report monthly on trends and issues at the Monthly Safeguarding and Operations meetings.
    • Manage, track, and report apprentice maternity agreements, returns, and SPLIT/KIT days.
  • Quality Assurance and Compliance:
    • Work with the Centre Manager, Performance Managers, and Tutors to prepare External Quality Assurance (EQA) visits to ensure full compliance and no sanctions.
    • Oversee the implementation and continuous improvement of the quality assurance strategy for apprenticeship programs, achieving quality KPIs and reporting and tracking of all quality metrics.
    • Ensure the IQA team are completing gateway checks timely, addressing any errors with tutors and PMs.
    • Setting up and implementing a calendar of standardization meetings with the IQA team, ensuring areas of improvement and good practice are disseminated to all tutors.
    • Ensure that all assessments are valid, reliable, and conducted in line with regulatory and awarding body and JCQ requirements.
    • Monitor and analyze data on assessment outcomes to identify areas for improvement and implement corrective actions.
    • Ensure the Quality Improvement Plan is regularly reviewed and updated.
    • Lead the Observations of Teaching, Learning, Coaching, and Assessment (OTLCA) strategy, evaluate outcomes, and ensure actions are tracked on the QIP.
    • Ensure that any potential compliance issues are communicated directly to the CAPs and Apprenticeship Finance teams to protect any delays in ESFA funding.
    • Lead, record, and manage informal complaints with support from Performance Managers and the Centre Manager. Liaise with the Quality and Compliance Director for any formal complaints that are raised via BPN's Complaints and Appeals Policy.
    • Maintain up-to-date knowledge of apprenticeship assessment plans in line with IfATE changes and updates.
  • Stakeholder Engagement:
    • Ensure IQAs are actively involved in Tutor 121's to input on quality improvement feedback from sampling, learner, and employer feedback and support tutor development and CPD, ensuring all tutors have an up-to-date CPD plan.
    • Collaborate with other key stakeholders to ensure a cohesive approach to quality across all apprenticeship pathways.
    • Liaise with awarding organizations, regulatory agencies, and external auditors to ensure compliance and address any quality-related issues.
    • Represent the organization in external quality assurance forums and networks to stay informed of best practices and emerging trends.
    • Support the compliance team with compliance checks through periods of high demand.
  • Continuous Improvement:
    • Collaborate with the Curriculum Manager to ensure all programs are written to ensure outstanding content and delivery.
    • Develop and implement strategies for the continuous improvement of apprenticeship delivery and assessment processes.
    • Drive innovation in quality assurance practices, incorporating feedback from learners, employers, and staff.
    • Review company policies, procedures, and documentation at yearly reviews, including the Employer and Apprenticeship Handbooks.
    • Support external and internal audits and inspections (ESFA, Ofsted, Awarding Organizations).
    • Maintain the Quality SharePoint site so it is up to date and cohesive.
  • Reporting and Documentation:
    • Produce regular reports on the quality of apprenticeship delivery and assessment, including analysis of key performance indicators (KPIs).
    • Ensure accurate and timely completion of all required quality assurance documentation and records.