Customer Service Coordinator

2 weeks ago

Desborough, Northamptonshire, United Kingdom Great Bear Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Great Bear. As a key member of our operations team, you will play a vital role in supporting the day-to-day administration of our customer services operation.

Key Responsibilities
  • Customer Service: Provide exceptional contract support and customer service in a fast-paced environment, responding to various customer queries and requests in a timely manner.
  • Reporting and Analysis: Create daily, weekly, and monthly service and export reports, ensuring accurate information and identifying trends and areas for improvement.
  • Order Management: Chase orders, resolve delivery issues, and plan parcel traffic orders and necessary communications.
  • Inventory Management: Check daily order audits, maintain client SAP stock system accuracy, and ensure compliance with company procedures.
  • Communication: Liaise with personnel across different levels, including Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues.
Requirements
  • Strong Communication Skills: Ability to build rapport with customers and colleagues, with excellent verbal and written communication skills.
  • Technical Skills: Proficient in MS Office applications and WMS functions, with knowledge of warehousing or transport software systems an advantage.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Adaptability: Flexible and adaptable approach to working, with a willingness to learn and take on new challenges.
About Great Bear

At Great Bear, we are committed to creating a positive and inclusive work environment where our employees can thrive. We offer a range of benefits, including competitive holiday entitlement, pension scheme, life assurance, and wellness programs. We are proud to be an inclusive and diverse organization, dedicated to employee development and recognizing success for hard working performers.

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