Client Relations Specialist

1 month ago

Kemble, Gloucestershire, United Kingdom Outdoor and Cycle Concepts Ltd (O&CC) Full time

Are you ready to embark on a new journey? Join a thriving organization with exceptional growth opportunities as a Client Relations Specialist.

As a member of the Outdoor and Cycle Concepts group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to serve outdoor enthusiasts by delivering outstanding customer support and a diverse selection of products from leading brands, all while championing sustainability.

Your Role:

  • Delivering superior service to our clients through various communication channels including phone, chat, and email.
  • Quickly establishing rapport with clients to fully understand their unique needs and preferences.
  • Exhibiting enthusiasm as the face of the organization, consistently providing a warm and friendly experience throughout the customer journey.
  • Enhancing sales through exceptional customer service and in-depth product knowledge.
  • Upholding a high standard of accuracy and meticulous attention to detail.
  • Meeting departmental and personal Service Level Agreements and KPIs in accordance with organizational expectations.

This position requires a commitment of 40 hours per week.

Ideal Candidate Profile:

  • Excellent interpersonal skills.
  • A confident and optimistic demeanor.
  • Experience collaborating within a team in a customer service environment.

What We Offer:

We recognize that our colleagues are the foundation of our company, which is why we provide a comprehensive rewards package that goes beyond just a base salary. As part of the O&CC team, you will enjoy:

  • A competitive base salary of £24,960 per annum.
  • A performance bonus of up to £700 per annum.
  • Generous discounts of 40-60% on our extensive product range.
  • 33 days of annual leave, including bank holidays.
  • A company pension scheme.
  • Access to Perkbox, offering savings on a variety of services, from grocery shopping to leisure activities.

For a comprehensive overview of our offerings at O&CC, please visit our website.

We welcome applications from individuals of all genders and backgrounds.

O&CC is committed to being an inclusive employer, where diversity is celebrated and respected. We firmly believe that a variety of experiences, perspectives, and backgrounds enrich our organization, fostering a culture of learning and growth for both our employees and customers.

Please note that this advertisement may close early if a sufficient number of applications are received. Your application will be stored in our recruitment database and processed in accordance with our privacy policy, available on our website.

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