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Electronic Gaming Host

2 months ago

Sheffield, Sheffield, United Kingdom The Rank Group Full time

About Us

The Rank Group is a leading gaming and entertainment company that values its people and strives to create a memorable experience for its customers. We are committed to being an inclusive employer and ensuring that our services are accessible to all.

Job Description

We are seeking an Electronic Gaming Host to join our team at Grosvenor Casino, Sheffield. As a host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

Key Responsibilities

  • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online
  • Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling

Requirements

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Knowledge of and passion for electronic gaming
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Having worked in an electronic gaming environment would be desirable

What We Offer

  • Competitive salary
  • Fantastic rewards package
  • Induction for success
  • Learning and development opportunities
  • Exciting project work
  • People-focused culture
  • High-performing culture
  • Emphasis on growth

We are committed to creating a work environment that is inclusive and supportive. If you require a reasonable adjustment to be made, please let us know ahead of your interview.