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IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled IT Support Engineer to join our team at Redline Group Ltd. As an IT Support Engineer, you will be responsible for providing technical support to our end-users, maintaining and updating IT documentation, and contributing to the overall efficiency of our IT operations.
Key Responsibilities:
- Provide first-line technical support to end-users, addressing hardware and software issues through our in-house ServiceDesk application.
- Maintain and update IT documentation, including inventory of hardware and software assets.
- Perform regular backups and ensure data integrity.
- Assist in monitoring and troubleshooting system and network issues.
Requirements:
- Provable experience in IT support and administration.
- Any relevant IT Certification (IT Administration, App Development, Security) would be a benefit.
- Familiarity with Microsoft Office 365 administration.
- Some knowledge of ERP systems (e.g., SAP, BAAN SyteLine, Cloudsuite) would be advantageous.
- Knowledge of network infrastructure and protocols.
About Us:
Redline Group Ltd is a leading manufacturer of fire protection technology and equipment. We are committed to providing our employees with a challenging and rewarding work environment.
