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Account Associate

2 months ago

London, Greater London, United Kingdom Navan Group Full time
Job Title: Account Associate

Navan is seeking a highly motivated and detail-oriented Account Associate to join our team. As an Account Associate, you will play a critical role in supporting our customers and ensuring their success with our travel and expense management solutions.

Key Responsibilities:
  • Partner with Account Managers to provide exceptional customer service and support
  • Develop and maintain a deep understanding of our travel and expense product offering
  • Monitor and respond to customer inquiries related to product integrations, platform settings, and travel and expense policy configuration
  • Drive customer satisfaction, adoption, and retention by providing timely and knowledgeable advice
  • Handle customer escalations and work across teams to resolve issues
  • Act as the 'voice of the customer' and provide internal feedback to improve our services
  • Run playbooks and programme ideas to drive adoption and satisfaction
Requirements:
  • 1+ year of experience in customer success, account management, sales, or a related customer-facing position
  • Passion for customer experience and technology with the ability to deeply understand a product
  • Superior written and verbal communication skills with the ability to articulate complex concepts and technologies
  • Detail-oriented and able to stay organized and prioritize tasks in a fast-paced environment
  • Data-driven approach to drive efficiency
  • Highly intelligent, passionate, driven, and coachable individual who is excited to delight clients and drive revenue
About Navan:

Navan is the all-in-one super app that makes travel and expense easy. We empower people to focus on what matters most to them while providing companies with real-time visibility, savings, and control. We are committed to cultivating a workplace that reflects the diversity of our customers and fosters leadership and innovation.

We offer a comprehensive benefits package, including medical plans, dental, and vision benefits, as well as various insurance options. We prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, and pet insurance.

We operate on a hybrid working model, which we define as three days a week in-office. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.