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Assistant Shop Manager
2 months ago
We are seeking an experienced Assistant Shop Manager to join our team at Charles Tyrwhitt. As a key member of our store leadership structure, you will play a crucial role in influencing and exceeding sales targets, maximising KPI goals, and ensuring an excellent customer service experience.
Key Responsibilities- Lead and work alongside the sales team to identify and exceed sales opportunities and targets
- Recognise and coach great performance, building lasting relationships and connections with customers
- Manage customer appointments, including corporate clients and wedding parties, and manage customer feedback with the Store Manager
- Train the team on CT's service and selling standards, encouraging the sales team to utilise all store and business training tools
- Support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement, HR, Health and Safety, and compliance
- Previous retail management experience
- Proven ability to lead, inspire and motivate others to achieve and work to very high standards
- Coaching and leadership skills
- Highly commercial with strong analytical skills
- Stock management and loss prevention experience
- Knowledge of understanding systems with a good understanding of Microsoft Office
- Strong relationship building skills and stakeholder/customer management
- Competitive salary and an excellent quarterly bonus scheme
- Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months
- An entrepreneurial environment where you'll be encouraged to try things and make changes to drive the business forward
- You'll have access to Staff Discount from your 1st day, not just at CT but also from The White Company
- We will help you get to work too We have a great cycle to work scheme and relocation packages to support career development
- We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities, and team-building events happen regularly
- The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service, and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage
