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Healthcare Administrative Coordinator

2 months ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time

Job Overview

The Cardiology Department at Lancashire Teaching Hospitals is seeking a motivated and adaptable individual for a role that promises both engagement and diversity.

Your primary responsibility will be to assist the Cardio Respiratory Manager in delivering an efficient and economically viable service to the Trust. You will play a key role in ensuring adherence to professional standards at both local and national levels, particularly in coordinating the Pacemaker Follow-up clinic.

Main Responsibilities

We are in search of a candidate with outstanding administrative skills, a collaborative spirit, and a flexible work ethic. A professional telephone demeanor is crucial. Candidates should exhibit proficient typing skills and the capacity to communicate effectively across various levels.

Your duties will include providing clerical support for patients attending the Rapid Access Chest Pain Clinic, Open Access Heart Failure Clinic, Pacemaker Follow-up clinic, Tilt Table Tests, Transoesophageal Echo, and Pulmonary function tests.

You will also handle a variety of departmental tasks, such as scheduling appointments, covering reception duties, data entry, filing, answering phone calls, and assisting patients visiting the department.

Additionally, you may be required to cover for colleagues during periods of annual leave and sickness across multiple sites.

We are open to discussing flexible working hours throughout the week.

Working for Our Organization

With a workforce of 10,000 dedicated individuals, we strive to provide exceptional services to our patients. Every role contributes to the care of 370,000 individuals in our community and specialized care for 1.5 million people across Lancashire and Cumbria.

Joining us offers a sense of fulfillment, knowing that your contributions genuinely impact patient and staff support, ensuring we continue to thrive and deliver outstanding healthcare across our regions.

You will have access to diverse development opportunities, acquire new skills, meet remarkable individuals, and engage in experiences that enhance your career path. You will gain insights into hospital operations and interact with professionals from various roles.

Your contributions will be significant, challenging you to think innovatively and boldly, fostering improvements in our services. Every action centers around patient care, making your role essential and a source of pride.

Detailed Job Description and Main Responsibilities

Please review the job description outlined below:

Demonstrate exceptional organizational skills, prioritize daily tasks, and work independently while remaining adaptable.

Engage with Cardio-respiratory colleagues, multidisciplinary staff, General Practitioners, and patients in person and via telephone.

Participate in cross-site training and collaboration as necessary.

Assist in the development and effective execution of Open Access clinics and all Cardio Respiratory clerical services across the Trust.

Adhere to existing policies and implement updated guidelines in line with departmental standards, Trust policies, and governing bodies.

Contribute to the preparation of statistical, financial, and clinical records for the Cardio Respiratory Department and the Trust as required.

Be accountable for your actions and those of your colleagues.

Follow departmental and Trust guidelines regarding policies and procedures.

Promote the Cardio Respiratory service within the framework of Lancashire Teaching Hospitals.

Implement audit standards for Cardio Respiratory services.

Maintain a safe environment for patients and colleagues in accordance with the Health and Safety at Work Act.

Ensure all office equipment is maintained in compliance with local and statutory requirements.

Support the aims and vision of the Trust.

Person Specification

Qualifications and Education

Essential Criteria

•Educated to GCSE level

Desirable Criteria

•English and Maths GCSE level or equivalent •Familiarity with Microsoft Windows applications

Knowledge & Experience

Essential Criteria

•Previous experience in a receptionist role •Experience in a dynamic work environment •Computer literate, experienced in data entry and email usage •Understanding of Information Governance, Data Quality, and Patient Confidentiality requirements

Desirable Criteria

•Prior experience in the NHS/Public sector, including direct customer care •Experience in a busy outpatient appointment setting