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Customer Service Trainee Program

2 months ago


Cardiff, Cardiff, United Kingdom Legal & General Resources Limited Full time
Company Overview

Legal & General is dedicated to meeting the savings, protection, and retirement requirements of approximately 14 million individuals through our diverse portfolio of retail and workplace services.

Our Retail division aims to enhance the retirement experience for individuals, both directly and through their employers, offering products such as Lifetime Mortgages, Retirement Interest Only Mortgages, and financial guidance on our lending options.

As the leading individual life insurer in the UK, we also provide Group Protection solutions for employers, assisting individuals in preparing for unforeseen circumstances. We facilitate home purchasing through our Mortgage Club, the largest in the UK, and our award-winning Surveying Services team. Additionally, our fintech division supports socially beneficial start-ups and scale-ups in the workplace, home, insurance, and wealth sectors.

Joining our team means contributing to the creation of brighter financial futures for all our clients.

Position Overview

Are you interested in obtaining a professional qualification while gaining work experience? Do you have a passion for assisting others? Would you like to be part of a highly regarded organization? If so, this opportunity may be for you.

We are looking for Customer Service Apprentices to join our Retail Customer Services Operations team, offering a starting salary of £22,050. Initial training will be conducted in the office, transitioning to a hybrid work model post-training, allowing for a combination of remote and office work. The role involves a 35-hour work week, Monday to Friday, with part-time options available.

The L&G Customer Service Apprenticeship Program is tailored to help you achieve your potential, whether you are a recent graduate or considering a career transition. Over the course of 15 to 18 months, you will enhance your knowledge, skills, and behaviors while gaining valuable experience and completing a fully funded professional qualification: Level 2 Apprenticeship in Providing Financial Services. Each month, you will dedicate a workday to focus on your studies and personal growth.

Upon successful completion of the apprenticeship and demonstration of L&G values, you will be eligible for a promotion and salary increase.

Key Responsibilities
  • Engage regularly with colleagues and customers, performing a variety of tasks. This hybrid role will include administrative duties and customer interactions via phone.
  • Manage all correspondence from internal and external customers, ensuring they are informed about progress and next steps.
  • Maintain scheme data, administering and updating individual customer and client records.
  • Collaborate with team members to resolve customer inquiries and issues promptly and efficiently.
Candidate Requirements
  • Applicants must be 16 years or older and reside in Wales. A degree qualification in any subject is not permitted.
  • No prior industry experience is required; we seek individuals with a willingness to learn and a positive attitude.
  • Comprehensive induction training will be provided to equip you with the necessary tools to assist our customers and clients.
  • We value individuals who are eager to help others, straightforward, ambitious, authentic, collaborative, and purposeful.
  • Strong communication and administrative skills, along with a passion for supporting customers in various circumstances, are essential.
  • Confidence in using desktop or laptop computers and proficiency in MS Office is required.
Additional Benefits

At Legal & General, we prioritize employee satisfaction and offer a range of benefits:
  • 25 days of annual leave, plus bank holidays, increasing to 26 days after two years of service. Options to buy and sell holiday are also available.
  • A 5% company pension contribution, with the potential to match an additional 5% of your personal contributions.
  • Life assurance coverage of eight times your annual salary.
  • Complimentary individual private medical insurance, with the option to add dependents for a nominal fee.
  • Access to various company share schemes and discounts at numerous high street retailers and on our products.
  • We are committed to supporting our employees' chosen charities, matching funds raised up to £5,000.
Employee Insights

Our colleagues have shared their experiences working at Legal & General, highlighting the rewarding nature of their roles and the supportive community within the organization. We are recognized as a leading financial services group and a major global investor, having been named Britain's Most Admired Company in 2023 for the second consecutive year. We are dedicated to building a better society for the long term by investing our customers' funds in initiatives that enhance the quality of life for everyone.

If you are interested in learning more about this opportunity, we encourage you to reach out.