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Transformation Consultant

2 months ago

London, Greater London, United Kingdom Capgemini Full time
About the Role

Capgemini is a global leader in business and technology transformation, helping organizations accelerate their digital journey while creating a positive impact on enterprises and society.

We work with clients to address their business needs from strategy to engineering, delivering innovative services and solutions.

This is an exciting opportunity to join our Intelligent Customer Operations practice as a Transformation Consultant, supporting clients in realizing their CX vision and strategy.

Your Key Responsibilities
  • Lead client-side projects, delivering milestones and success measures
  • Assess current ecosystems to identify gaps and make recommendations
  • Create efficiencies and enhance user experience through process optimization and technology integration
  • Support clients in developing digital-first omnichannel CX strategies
  • Optimize contact centre solutions and recommend solutions for client requirements
What We Offer
  • A hybrid working environment that balances flexibility and collaboration
  • A focus on wellbeing and mental health, ensuring a healthy work-life balance
  • An inclusive and welcoming workplace that values diversity and inclusion
  • A professional community of experts for support and growth opportunities
Why Capgemini?
  • A thriving company with a diverse collective of experts
  • A strong focus on technology and innovation, driving business transformation
  • Opportunities to work on impactful projects and shape the future
  • A market leader in AI, cloud, and data solutions, driving business growth