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Student Zone Support Specialist

2 months ago

Carlisle, Cumbria, United Kingdom NCG Full time

Job Summary

We are seeking a highly motivated and organized Student Zone Support Specialist to join our team at NCG. In this role, you will play a key part in supporting students and staff by facilitating access to resources, including IT and multimedia, and assisting with learner engagement in our Student Zone.

Key Responsibilities:

  • Provide exceptional support and guidance to users in accessing resources and IT equipment within the Student Zone.
  • Collaborate with colleagues to implement learner engagement strategies and enrichment activities that promote student success.
  • Develop and maintain 'how to guides' for the use of a range of resources held in the Student Zone, ensuring that students have access to the information they need to succeed.
  • Process and maintain resources within the Student Zone, ensuring that all learning resources are up-to-date and easily accessible.
  • Work closely with colleagues to develop and implement new initiatives within the Student Zone, driving innovation and improvement.

Requirements:

  • Strong IT and resource management skills, with the ability to troubleshoot technical issues and provide effective solutions.
  • Excellent communication and organizational abilities, with a proven track record of working effectively in a team environment.
  • Ability to engage with learners of all levels, providing support and guidance to help them achieve their goals.