Customer Service Team Lead

1 day ago


Cowes, Isle of Wight, United Kingdom Booker Group Full time
About the Role

This is a fantastic opportunity to be part of a successful team at Booker Group, the UK's leading food & drink wholesaler. As a Customer Service Supervisor, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our Business Centre.

Key Responsibilities
  • Manage a team of customer-focused individuals throughout reception and checkout areas
  • Ensure compliance with legal standards and company procedures
  • Train team members in cash handling to minimize losses
  • Control debt and recover overdue or failed payments from customers
  • Maintain accurate and timely payroll records
  • Engage with customers to prevent or resolve issues and complaints
  • Liaise with other department supervisors to monitor orders for delivery
Requirements
  • Passionate about providing exceptional customer service
  • Flexible, adaptable, and experienced in supervising or managing a team
  • Excellent communication skills and practical experience in the retail trade
What's in it for you?
  • A competitive package of benefits, including a colleague card with discounts at Booker and Tesco
  • Opportunities for career development and growth within the company
  • A great holiday package and access to exclusive deals and discounts
About Booker Group

Booker Group is part of Tesco plc, but operates separately from the core Tesco business. We serve independent retailers, caterers, and small businesses across the country, offering a wide range of products and services.



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