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Customer Support Specialist

3 months ago


Saint Ives, Cambridgeshire, United Kingdom Brook Street Full time £12

Brook Street is excited to collaborate with a reputable organization that prioritizes exceptional Customer Service.

We are on the lookout for enthusiastic and customer-oriented individuals to become part of our client's call center team as a Customer Support Specialist.

You will serve as the initial point of contact for all clients, tasked with addressing inquiries swiftly and professionally, in alignment with the company's core values.


Working Hours:
Monday to Friday, with alternating shifts (8am - 4:30pm and 9am - 5:30pm) *Fully office-based
  • NO WEEKENDS

Compensation: Competitive hourly rate

Position Type: Temporary to permanent

Benefits include:

  • Team-building days in the office
  • Opportunities for career advancement
  • Complimentary parking on-site
  • Continuous training and development programs

Key Responsibilities:

  • Handle and oversee a substantial volume of incoming calls (averaging a significant number daily)
  • Promote additional products to clients and identify other services that may benefit them
  • Establish and manage new client accounts
  • Deliver outstanding customer service while maintaining a positive demeanor
  • Exhibit confidence on the phone and possess excellent communication skills

If you are seeking your next career opportunity and have a passion for customer service, we encourage you to consider this role with Brook Street.