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Infrastructure Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Jas Gujral Full time
Job Title: Network Infrastructure Support Engineer

The role of the IT Infrastructure Engineer is to manage day-to-day activities to develop, deliver, and support the infrastructure and upgrades needed to deliver this programme.

You will be part of the 10-person UK ICT team but be assigned to the programme on a full-time basis.

Key Responsibilities:
  • Provide technical and project management support to ensure the smooth operation of the programme.
  • Define, manage, track, and proactively deliver technical solutions to achieve project goals.
  • Implement technical changes and solutions into the Company's environments.
  • Ensure all solutions are in line with Company policies and standards.
  • Act as the interface between the project and BAU support team.
  • Fully document all solutions and activities.

You will report to the Head of Global Infrastructure and the European IT Director.

Requirements:
  • Excellent communication skills, including written and verbal.
  • Understanding of ITIL and Prince 2 practices.
  • MCP certification along with at least 5 years of experience in desktop and application rollouts.
  • Ability to think creatively, problem-solve, and work under pressure.
  • Must be able to document solutions and support users through system changes.
  • Effective time management and organizational skills.
  • Ability to learn new systems quickly and apply them in the work environment.
  • Previous experience in supporting a school environment (desirable).
Technical Skills:
  • Microsoft Active Directory, Office 365 administration.
  • Windows 10 operating system.
  • Azure Portal.
  • Microsoft Intune.
  • uniFLOW management software.
  • Meraki Access Points.
  • Knowledge of (desirable).
  • Knowledge of education applications (desirable).

The position will be based in Milton Keynes with travel to various locations in the UK.

The rate is negotiable.

This is a 6-month contract assignment based in Milton Keynes.

Please send your CV along with a daily rate and availability.