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Retirement Community Support Manager
2 months ago
About Sanctuary Supported Living
Sanctuary Supported Living is a national, not-for-profit organization dedicated to providing personalized housing, care, and support services to individuals across England. Our mission is to empower people to live as independently as possible while fostering a sense of community and well-being.
The Role: Deputy Retirement Communities Manager
We are seeking a compassionate and dedicated Deputy Retirement Communities Manager to join our team at Nichols Court, Cambridge. In this role, you will play a vital part in ensuring the smooth operation of our retirement community and providing exceptional support to our residents.
Key Responsibilities:- Housing Management: Oversee the day-to-day management of buildings, grounds, amenities, contracts, and void processes, ensuring compliance with all relevant regulations.
- Resident Relations: Build strong relationships with residents, staff, volunteers, and the local community, fostering a positive and supportive environment.
- Safeguarding: Promote a culture of safety and well-being by implementing safeguarding policies and procedures, staying informed about best practices, and collaborating with external agencies when necessary.
- Tenancy Management: Assist residents with understanding their tenancy agreements, rent payments, service charges, and eligibility for benefits.
- Antisocial Behaviour: Coordinate low-level antisocial behaviour cases in accordance with established policies and procedures, working to resolve issues and maintain a harmonious community.
- Support Services: Contribute to the delivery of support services to residents, ensuring their needs are met and they feel valued and supported.
The ideal candidate will possess:
- A strong commitment to providing exceptional customer service
- Excellent communication and interpersonal skills
- Experience in housing management or a related field
- Knowledge of safeguarding policies and procedures
- A proactive and solution-oriented approach
Benefits:
Sanctuary Supported Living offers a competitive salary and benefits package, including:
- Opportunities for professional development
- Flexible working arrangements
- Life assurance
- Family-friendly policies
If you are passionate about making a difference in the lives of older adults and possess the skills and experience outlined above, we encourage you to apply.
