Senior Client Management Executive

2 weeks ago


StainesuponThames, Surrey, United Kingdom CLevelCrossing Full time
Job Summary

We are seeking a highly experienced and skilled Senior Client Management Executive to join our team at CLevelCrossing. This senior role will have full responsibility for ensuring Global Payroll clients are realizing maximum business value from their relationship with ADP across their lifecycle.

Key Responsibilities
  • Work closely with senior leaders across ADP and our partner network to optimize relationships with our clients globally.
  • Proactively monitor business performance and operating results against plans and objectives.
  • Direct and supervise all client success associates regarding training, compensation, motivation, and development.
  • Effectively communicate the strategic importance of projects and create business cases for funding.
  • Oversee the deployment and management of disaster recovery efforts within the Client Success organization.
  • Ensure compliance with legal and contract-related aspects of Client Success organization.
  • Implement ongoing management information reporting and metrics for performance management.
Requirements
  • Great leadership qualities with a focus on collaboration.
  • Experience in building high-performing teams.
  • Excellent time management and organizational skills.
  • Passion for quality and excellence.
Education and Experience

Bachelor's Degree, MBA or other advanced degree. 10 years of experience in leadership, sales, implementation, operational and/or client management, preferably in Payroll, Benefits, Talent, Human Resources, or Outsourced technology-based services.

Travel Requirements

Travel to ADP and client locations internationally as required.

Diversity, Equity, Inclusion & Equal Employment Opportunity

CLevelCrossing is committed to equal employment opportunities regardless of any protected characteristic.



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