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Electronic Gaming Host

2 months ago

Birmingham, Birmingham, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and betting company that is on an exciting journey of growth. It's a great time to join us as we invest in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

Our Vision

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Job Description

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

Key Responsibilities

  • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
  • Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
  • Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Requirements

  • Positive attitude.
  • Experience of working successfully in a hospitality role.
  • Knowledge of and passion for electronic gaming.
  • Fanatical about delivering unrivalled customer experience.
  • Ability to collaborate with the wider business.
  • Sound communication skills.
  • Comfortable with change and ability to embrace new ways of working.
  • Having worked in an electronic gaming environment would be desirable.