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Compliance Officer

2 months ago

Leeds, Leeds, United Kingdom Age Partnership Full time

About Age Partnership

Age Partnership is a leading provider of financial services, dedicated to improving the markets in which we operate for the benefit of customers. We strive to deliver world-class customer experiences, continually innovate, and embrace digital technology to make dealing with the company both efficient and engaging.

Our Culture

We foster an environment where colleagues are encouraged to engage, learn, and flourish. Significant in-house training and development facilities and empowerment of colleagues are key components that have helped our culture thrive.

Our Values

We are guided by the following values:

  • Customer First
    • Be Respectful – Treat customers and colleagues at all levels with dignity and respect.
    • Show awareness – Be aware of how your actions and behaviours affect customers, colleagues, and the business.
    • Go Above & Beyond – Always aim to exceed expectations, giving your very best to every customer and colleague.
  • Raise the Bar
    • Embrace Change – Treat change as an opportunity to improve, welcoming new ideas and ways of working.
    • Commit to Development – Take responsibility for your personal development and that of the business.
    • Be Proud & Lead By Example – Take pride in yourself and your work, acting as a positive role model for others.
  • Do the Right Thing
    • Be Accountable – Take responsibility for your actions and learn from any mistakes.
    • Keep Your Promises – Do what you say you'll do, when you say you'll do it.
    • Be Courageous & Honest – Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.
  • Win Together
    • Collaborate & Share – Be generous with your time and ideas, working with and for the wider team.
    • Appreciate others – Recognise the contribution made by every colleague to the success of our business.
    • Focus on Solutions – Show resilience and determination, focusing on the solution not the problem.

The Role

We are seeking a highly organized and approachable individual to join our Compliance team as a Compliance Officer. The successful candidate will be responsible for supporting the business in ensuring compliance with regulatory bodies such as the FCA and ICO.

Key Responsibilities

  • Undertake elements of the compliance monitoring plan across all areas of the business.
  • Support the team with the identification, investigation, and response to complaints.
  • Assist the business in responding to queries submitted into the central Compliance inbox.
  • Assist with the development of documented processes and procedures across the business, encompassing the identification of risk and controls and monitoring adherence.
  • Report any issues and/or risks to the Compliance Manager (Operations) as agreed.

Key Outputs

  • Work with Compliance team colleagues to support the business in taking opportunities for swift, informal resolution of complaint matters where appropriate.
  • Conduct activities in line with annual compliance monitoring plan requirements, liaising with the Compliance Manager to identify any training requirements and/or risks, providing feedback to individuals as appropriate.
  • Acknowledge and respond to day-to-day queries submitted by the business to the central Compliance inbox.
  • Support the development of policy and procedure within the business.