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Culinary and Beverage Associate

2 months ago

Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

Join the Mercure Bristol Grand Hotel as a Culinary and Beverage Associate

At Mercure Bristol Grand Hotel, we value our employees and offer a range of benefits to recognize your hard work and dedication:

  • Cash incentives for referrals, ranging from £250 to £1000 (T&Cs apply).
  • Long service recognition with cash bonuses and complimentary overnight stays for employees with over 2 years of service.
  • Complimentary meals during shifts.
  • Sales incentives and rewards for initiative.
  • Discounted or complimentary access to leisure facilities.
  • Free parking specific to the hotel.
  • Discounted rates for stays at our hotels.
  • Opportunities for personal development within our hotel group.
  • Fully funded apprenticeship programs (T&Cs apply).
  • Annual holiday entitlements, including bank holidays, with the option to purchase additional leave.
  • Pension enrollment.

Are you the right fit?

We are looking for individuals who are:

  • Passionate and eager to learn.
  • Positive and capable of making our guests smile.
  • Friendly and caring.
  • Able to work collaboratively within a team.
  • Ambitious and diligent.
  • Organized with strong time management skills.
  • Resilient, creative, and able to multitask under pressure.
  • Proficient in English for effective communication.
  • Committed to delivering exceptional customer experiences.

The Role:

As a Culinary and Beverage Associate, you will play a crucial role in providing outstanding customer service. Your responsibilities will include:

  • Working in various areas such as the bar, restaurant, breakfast service, room service, and events.
  • Being the face of the outlet, ensuring smooth communication between the kitchen and guests.
  • Welcoming guests with a friendly demeanor and consistently demonstrating excellent customer service.
  • Maintaining a visible presence in your work area.
  • Responding promptly and effectively to customer requests and inquiries.
  • Learning from feedback to enhance future service.
  • Handling guest complaints with a friendly and efficient approach, ensuring satisfaction.
  • Possessing a solid understanding of the hotel and its offerings.

We are excited to welcome dedicated individuals to our team at Mercure Bristol Grand Hotel