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Community Infection Control and Prevention Administrative Support
2 months ago
Position Overview
This role is part of a newly established community Infection Prevention and Control (IPC) initiative, supported by local governance and health authorities. The primary objective of this service is to enhance IPC practices across various community settings, including residential care facilities, home care services, and supported living environments.
The successful candidate will contribute to the assurance and enhancement of infection control measures, focusing on surveillance and the reduction of Healthcare Acquired Infections (HCAI) within the community.
Key Responsibilities
The role is predominantly advisory, serving as the main point of contact for inquiries from colleagues and community care providers. Responsibilities include:
- Managing a diverse range of queries and issues from various stakeholders.
- Addressing complaints and feedback with sensitivity and professionalism, ensuring appropriate referrals are made.
- Communicating complex administrative processes clearly to colleagues and external organizations.
- Collaborating with other administrative staff to maintain effective communication networks.
- Promoting a positive image of the service through professional interactions.
Analytical Skills
The role requires sound judgment in resolving queries and escalating issues when necessary.
Organizational Skills
Key tasks include:
- Independently planning and executing administrative duties with guidance from management.
- Preparing documents, reports, and correspondence as needed.
- Coordinating departmental meetings and managing related administrative tasks.
- Taking minutes and preparing agendas for meetings.
- Effectively managing time and prioritizing tasks.
Technical Skills
Proficiency in standard computer operations is essential for this role.
Client Interaction
Providing non-clinical information to visitors and colleagues as required.
Policy Adherence
Following established policies and procedures while suggesting improvements for service efficiency.
Resource Management
Monitoring office supplies and ensuring adequate stock levels are maintained.
Human Resource Support
Assisting in the orientation of new staff members regarding administrative processes.
Data Management
Inputting data into computerized systems and generating reports as necessary.
Research and Evaluation
Participating in surveys and audits as required.
Qualifications and Skills
Essential
- Knowledge of administrative systems and confidentiality protocols.
- NVQ Level 3 in Business Administration or equivalent experience.
- Ability to work independently and as part of a team.
- Strong customer service and communication skills.
- Intermediate proficiency in IT systems, particularly Microsoft Office.
Desirable
- Familiarity with healthcare service provision.
- Experience in a healthcare or public sector environment.
This position is integral to the effective functioning of the community IPC service, contributing to the overall health and safety of the population served.
